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Get in touch with us
We can help you identify your business goals and challenges and come up with a most efficient solution
Get in touch with us
We can help you identify your business goals and challenges and come up with a most efficient solution
Mobile App and Website UX Audit
Our UX audit will help you address these challenges
Users make few orders
The traffic is good but sales conversions are low, users don’t finish their orders, don’t make repeat purchases, and the average order value is not growing.
Marketing spends grow but sales don’t
Marketing efforts bring in new customers but they don’t leave their data, make orders, or stay with your product for long.
Users put high load on support team
Your support team is bogged down by solving similar user requests instead of addressing more serious issues.
Planning a digital or super app pivot
You want to make your platform future-proof and competitive in the long run, or receive design guidance for your super app transformation.
Save 480 hours and $17,000 with our UX audit
An in-house audit by a UX researcher takes 3 months of full-time work on average. Outsourcing audit to our expert team gives your employees more time to do their day-to-day job—and saves you money.
*The average annual base pay for a UX researcher is $105,855, which is $8,800 monthly. Thus, the cost of three months of a UX researcher’s work is $26,000.
What we’ll check and suggest
Depending on your business goals and challenges, we will:
Study your key metrics, screens, and mechanics.
Inspect your customers’ journey around the product.
Highlight all possible hindrances and growth areas.
Suggest how to fix hindrances and make the most out of your best features.
How to prevent churn with one UI improvement
Example:
We found that a CTA banner in our client’s mobile app was too hard to tap on, which resulted in fewer users clicking on it and completing the target action.
Result:
The client learned that they can make the whole banner area clickable and emphasize the CTA button so that more users notice it.
How to boost current UI to multiply conversions
Example:
We analysed our client’s user sessions, product metrics, customer reviews, and help desk inquiries.Based on it, we found the most popular button and suggested making the most out of it.
Result:
Our client learned that they can make the button bigger to make it more accessible and get happier users.
How to find UX barriers before they affect sales
Example:
We identified the key steps in the customer journey for different user segments of our client, did customer development (custdev), and usability testing.
Result:
The client received a list of barriers to purchase in their CJM, which can now timely fix within their mobile app.
How to be one step ahead of competitors
Example:
Our UX experts studied the apps and websites of our client’s competitors: tested online services for measuring space and revealed the most common measuring methods and their accuracy.
Result:
The client received a set of best industry practices which they can proceed from to give their product an edge over competitors.
How to redesign the product to make users stick
Example:
We redesigned the home screen to suggest our client how to improve UX, incorporate payment history and quick payments to boost their in-app transactions.
Result:
Our client received a list of redesign suggestions for enhancing UX/UI, illustrated with real visual examples of UX/UI.
Who will be at the wheel
A team of UX experts with 10+ years of experience and a track record of 450+ projects. The team typically includes UX researchers, UX/UI designers, data analysts, a UX architect, an art director, and a project manager leading the project.
Get ready-made UX solutions fo free
Our free UX Audit Workbook details how to solve 13 most common business challenges caused by UX, and shows best revenue-driving UX practices from Uber, Klarna, and other tech companies.
What you get as a result
A 90+ page report with suggestions on how to improve the app or website, a detailed customer journey map (CJM), and recommendations on how to manage and track data.
A file with 100+ expert comments highlighting barriers in the app or website and suggestions on how to fix them.
A conference with our UX experts to dive deeper into the findings and answer your questions.
“HeyInnovations pointed out the problems within the app's experience, came out with solutions to these problems, gave suggestions on how to make the experience even better, and developed a wonderful design concept.”
FAQ
Is this service only for e-commerce websites/apps?
No, it’s suitable for all types of businesses. We can tailor the audit to focus on different digital marketing KPIs, including filled-out lead forms, requests, newsletter sign-ups, trial sign-ups, click-through rate, etc.
Will this audit work for my small business?
Absolutely! It's easier to prevent mistakes in the UX early on. Plus, you'll receive recommendations for product development, making growth and scaling smoother for your SMB.
How can I be sure your recommendations will help me?
We offer a refund if our recommendations don't yield results. Feel free to schedule a call with our expert to discuss your goals and review our audit examples.
How long does the audit process take?
On average, a UX audit takes three to five weeks. We can kick off your project within a week.
Do you assist with implementing the suggested changes to the UX/UI?
Yes, we provide all kinds of design and development services. Once the audit is complete, you can discuss the next steps with your project manager.
Our case studies
Digital Audit for a Financial Super App
We came up with strategies on how to achieve more in-app marketplace sales, user and card registrations, and made a new design concept—all within 3 weeks.
M-commerce App Audit for a Sporting Goods Retailer
We did this UX audit as a part of a super app development project to help our client identify what services to add to their super app for maximum user engagement.
Let’s unleash the full power of your digital platform with a UX audit!
Let's start with a strategy planning session
We can help you identify your business goals and challenges and come up with a most efficient solution.
Let's start with a strategy planning session
We can help you identify your business goals and challenges and come up with a most efficient solution.
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